Customer care
Delivery
SIM-BVBA ships worldwide. Delivery costs and estimated times depend on the destination.
Delivery arrangements
SIM BVBA operates SIM-BVBA as an online-only store with worldwide delivery and no physical collection point. Enter any country on the order request form. Once online submission is enabled, both you and [email protected] receive confirmation emails.
Listed products are in stock, and requested quantities are reconfirmed with the quote. The destination, charge and estimate are confirmed before an invoice is paid.
Order updates
Delivery timing varies by destination, carrier and the products requested. SIM-BVBA states an estimate for your destination in the quote before you decide to purchase. Working days exclude weekends and public holidays.
Where and when
SIM-BVBA accepts delivery enquiries for any country. Delivery charges, taxes and carrier options depend on the destination and are reviewed by [email protected] before an invoice is issued.
SIM-BVBA will confirm the available service for each order before payment. Cross-border deliveries may involve import duties or carrier charges; the quote identifies what is included and what may be due on arrival, where known.
Charges and tracking
Delivery charges are calculated for your destination and quoted before payment.
A tracking link will be provided when the selected carrier supports it. SIM-BVBA will confirm the carrier and dispatch details for each accepted order.