Customer care
Frequently asked questions
Quick answers about quotes, invoices and worldwide delivery.
How do I request prices?
Add the products and quantities you want to your basket and submit one quote request. SIM-BVBA will reply with itemised product prices and delivery information. If online submission is unavailable, email [email protected].
What is the minimum order?
The minimum is £1,000 in quoted product value before delivery and destination charges. We assess it when preparing your quote, since prices are not displayed on the site.
Are the listed products available?
Yes. SIM-BVBA has confirmed that its listed products are in stock. We reconfirm the quantities you request before issuing a quote. Prices are available by contacting us.
How will payment work?
Submit a quote request, review the itemised offer and accept it if you wish to proceed. SIM-BVBA then confirms the order and sends an invoice with payment options. No payment is taken at the request stage.
Is there a physical store?
No. SIM-BVBA is an online-only store and does not offer in-person collection.
Can I check out as a guest?
Yes. A quote request needs no account. Provide your contact and worldwide delivery details, then submit the selected products and quantities. If you sign in with an email link before submitting, the new request can also appear in your customer portal. Earlier guest requests are not automatically linked to an account.
How will I know my quote request was submitted?
After a successful submission, the site shows a request reference and queues confirmation for your email address and a sales notification for SIM-BVBA. Delivery may be delayed. Keep your reference, check spam if the email does not arrive, and contact [email protected] if needed.
How much is delivery?
SIM-BVBA ships worldwide. Delivery charges and estimated time are quoted for your destination before payment.
How can I return an item or report a problem?
Email [email protected] with your order reference. Eligible EU consumers may withdraw within 14 calendar days of receipt; sealed hygiene goods may be excluded once opened. Faulty or incorrect items are handled separately. The return address is SIM BVBA, Haachtsesteenweg 378, 1910 Kampenhout, Belgium.
Do you ship worldwide?
Yes. Enter your country and full address in the order request form. SIM-BVBA will quote delivery cost and timing before payment.