Customer care
Frequently asked questions
Quick answers about SIM-BE invoice requests and worldwide delivery.
Can I order now?
Automatic order requests will open once the database and email service are configured. This is a preview catalog, so a request does not reserve products or become an accepted order. SIM-BE must confirm stock, prices and delivery first.
What is the minimum order?
The minimum is £1,000 in shown product value before you can prepare an invoice request. Delivery or other charges, if applicable, are confirmed separately before payment.
Are the displayed prices and stock confirmed?
No. Prices shown in the reference catalog are snapshots from another retailer. They are not final SIM-BE offers. Stock availability is unverified.
How will payment work?
Submit your request online when the service is enabled. SIM-BE will review it and provide a confirmed invoice with available payment options if the items can be supplied. No payment is taken at the request stage.
Is there a physical store?
No. SIM-BE is planned as an online-only store. Delivery arrangements will be published before orders open.
Can I check out as a guest?
Yes. The order request needs no account. Provide your contact and worldwide delivery details, then submit it online when the service is enabled.
How will I know my order was submitted?
After a successful submission, the site shows a request reference and sends confirmation to your email address. SIM-BE also receives a sales notification. Check spam if the receipt does not arrive, and contact [email protected] with your reference.
How much is delivery?
SIM-BE ships worldwide. UK standard delivery is £5.99 below £130 and free from £130, so every eligible £1,000+ UK order qualifies for free standard delivery. For other countries, the charge and estimated time are quoted by destination before payment.
How can I return an item or report a problem?
Email [email protected] with your order reference. For most goods, a change-of-mind cancellation can be requested within 14 calendar days of receipt; sealed hygiene goods may be excluded once opened. Faulty or incorrect items are handled separately.
Do you ship worldwide?
Yes. Enter your country and full address in the order request form. SIM-BE will quote delivery cost and timing before payment.