Privacy notice

Who is responsible

SIM BVBA, Haachtsesteenweg 378, 1910 Kampenhout, Belgium, VAT BE0459263722, is responsible for customer information handled through SIM-BVBA. Email [email protected] for privacy questions or requests.

Information we receive

When you request a quote, we receive your name, email address, phone number, delivery address, requested products and quantities, request reference, and messages you send. If you proceed, we also process invoice and payment status. We do not ask for payment card details in the quote form.

If you choose an account, our sign-in service processes your email address and sign-in session. Creating an account also creates a profile record, which may hold your full name, phone number and saved delivery address if you provide them. Requests submitted while signed in are linked to that account. Your portal displays those requests, their status and SIM-BVBA's response. Guest requests made before sign-in are not automatically linked. Staff actions on a request, including status changes and responses, are recorded with the staff account and time.

Your browser stores basket selections locally and may temporarily store the latest request reference for the confirmation page. Sign-in also uses necessary browser storage to maintain your session. Hosting and security services may receive technical information such as IP address, browser details and request logs. External product-image hosts may receive a request from your browser when their images load.

Purposes and legal bases

We use request and delivery details to respond, prepare a quote, enter and perform a contract if you accept, send confirmations and invoices, arrange delivery, and provide after-sales support. The legal basis is taking steps at your request before a contract and performing a contract.

If you choose an account, we use your email address, sign-in session and any profile details you provide to operate your account and give you access to your own linked quote history and responses. Staff action records help us handle your request, trace changes and resolve disputes. We use this information to provide the service you request and, for security and accountability records, under our legitimate interests balanced against your rights.

We keep transaction records needed for tax and accounting duties under legal obligation. We use limited technical logs and correspondence to operate and protect the service and resolve disputes under legitimate interests, balanced against your rights. A quote request or account sign-in is not consent to unrelated marketing.

Recipients and international transfers

Our website and quote records use Lovable hosting and Supabase database services. Supabase provides email-link sign-in for optional accounts. Lovable Emails handles request confirmations, sales notifications and quote-response emails. Authorised SIM-BVBA staff can see requests and update their status and response. If you accept a quote, payment, invoicing, delivery and professional service providers receive the information needed for their role. Public product-image hosts may receive technical requests from your browser.

We may share information where law requires it, including with tax or customs authorities. We do not sell customer contact details. Service providers or image hosts may process information outside the European Economic Area. Ask [email protected] for information about the destinations and safeguards relevant to your request.

Retention

Website quote-request records that do not become accepted orders are scheduled for deletion 90 days after submission. This includes pending, quoted, declined and cancelled requests. Linked portal access and staff action records for those requests are deleted with them. When SIM-BVBA confirms an accepted order, staff record its order reference; accepted-order and invoice records follow separate accounting, tax and legal retention requirements rather than the 90-day quote schedule.

We keep an account profile while the account is active; it is separate from the 90-day deletion schedule for unaccepted quote requests. To request access to your account information or account closure and deletion, email [email protected]. We will assess what can be deleted and whether any information must be kept for legal obligations or legal claims. Account closure and deletion are handled on request; the website does not offer automatic account deletion. The quote database schedule does not cover sign-in service records, email copies, support correspondence or provider backups; contact us for details or to request deletion where applicable.

Pseudonymous hourly request-rate records are scheduled for deletion after their hour is more than two full hourly windows old. Technical logs are retained only as needed to operate and protect the service. We do not use a quote request as consent for unrelated marketing.

You can clear basket and recent request information held in your browser using its site-data controls. This does not delete a request already sent to SIM-BVBA.

Your rights and complaints

You may ask [email protected] for access to your personal data, correction, deletion, restriction, portability, or object to processing based on legitimate interests, where those rights apply. If processing relies on consent, you may withdraw it. We may need to verify your identity and keep records required by law.

You can complain to the Belgian Data Protection Authority at dataprotectionauthority.be, or to a supervisory authority in your EEA country. Please contact us first if you would like us to resolve a concern directly.