Terms & conditions

Seller and contact details

SIM-BVBA is operated by SIM BVBA, Haachtsesteenweg 378, 1910 Kampenhout, Belgium. VAT number: BE0459263722. Email [email protected] for sales and after-sales questions or [email protected] for general questions. WhatsApp: +32466901123. We operate online only.

These terms apply to orders accepted by SIM-BVBA after a website quote request. Mandatory consumer rights under applicable law continue to apply.

Products, quotes and minimum order

The website shows products without prices. Add the products and quantities you want and submit a quote request. Product descriptions and images identify the requested goods; an itemised quote confirms the exact items, quantities and prices offered. Listed products are in stock, and we reconfirm requested quantities when preparing the quote.

The minimum order is £1,000 in quoted product value before delivery and destination charges. If selected goods are below that amount, we will explain what additional items are needed. Submitting a request does not oblige you to buy, reserve goods or take payment.

Order acceptance and payment

A saved request reference acknowledges receipt of your enquiry; confirmation emails are queued and may arrive later. We provide an itemised quote with product prices, applicable tax, delivery charge, destination information, estimated delivery and payment options before asking you to commit. You may accept or decline. A contract is formed only when you accept the final quote and SIM-BVBA confirms acceptance of your order.

We issue an invoice stating the agreed amount, currency, available payment methods and due date. The website does not collect payment when you request a quote. We do not dispatch until payment is confirmed under the agreed invoice terms.

Optional customer account

You may request a quote as a guest or sign in using a link sent to your email address. A customer account shows requests submitted while signed in, including their status and SIM-BVBA's response. Earlier guest requests are not automatically linked to that account. An account does not change when a quote becomes an accepted order or require you to buy anything.

Worldwide delivery

We accept delivery enquiries worldwide. Delivery availability, charges, timing and any destination restrictions are assessed for your address and confirmed before purchase. Import duties, taxes and carrier fees may be payable on arrival; the quote will explain which charges SIM-BVBA includes and which may be collected separately, where known.

Contact [email protected] promptly if your parcel is late, lost, damaged or incorrect. Mandatory consumer rights for delivery problems remain in force.

Cancellation, returns and legal guarantee

EU consumers purchasing eligible goods at a distance may withdraw within 14 calendar days after delivery by emailing [email protected]. After notifying us, return the goods within 14 days to SIM BVBA, Haachtsesteenweg 378, 1910 Kampenhout, Belgium. For a change-of-mind return, you pay the direct return cost unless we agree otherwise or law requires otherwise. Some goods, including certain sealed hygiene goods after unsealing, may be exempt. See Returns & refunds for details.

We refund a valid withdrawal within 14 days of notice, including standard outbound delivery where required, but may wait for the goods or proof of return. Faulty or misdescribed goods are subject to separate statutory remedies. EU consumers have a minimum two-year legal guarantee; mandatory rights in other destinations also remain available.

Questions and complaints

For a complaint, email [email protected] with your order reference and what went wrong. We will review it and reply with the next step. Your right to seek help from a consumer authority or court under applicable law is unaffected.